Privacy Policy

Last Updated:

1. Introduction

Fraxylonchul ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fraxylonchul.ddd.

2. Data Controller

In accordance with the General Data Protection Regulation (GDPR) and Dutch data protection laws (UAVG), the data controller is:

Company Name: Fraxylonchul

Registered Address: Groeneweg 46, 3531 VG Utrecht, Netherlands

Email: clients@fraxylonchul.world

Phone: +31 30 878 5325

Supervisory Authority: Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

AP Website: https://autoriteitpersoonsgegevens.nl

3. Information We Collect

We collect information that you provide directly to us, including:

  • Name
  • Email address
  • Message content (if provided)
  • Consent preferences for data processing

We also automatically collect certain information when you visit our website, such as IP address, browser type, device information, and usage patterns through cookies and similar technologies.

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • To process and respond to your inquiries and orders
  • To provide customer support
  • To improve our website and services
  • To comply with legal obligations
  • To analyze website usage (with your consent)
  • For marketing communications (with your consent)

5. Legal Basis for Processing

We process your personal data based on:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract: To fulfill our contractual obligations when you place an order
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interest: For website security and improvement

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

  • Order information: 7 years (for tax and legal compliance)
  • Marketing data: Until you withdraw consent or object
  • Website analytics: 26 months

7. Your Rights (GDPR & Dutch Law)

Under the General Data Protection Regulation (GDPR) and the Dutch Implementation Act (UAVG), you have the following rights:

  • Right to Access: Request copies of your personal data and information about how it is processed
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain circumstances
  • Right to Restrict Processing: Request limitation of data processing in specific situations
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing
  • Right to Lodge a Complaint: File a complaint with the Autoriteit Persoonsgegevens if you believe your rights have been violated

To exercise these rights, please contact us at clients@fraxylonchul.world. We will respond to your request within one month, as required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication

9. Data Sharing

We do not sell your personal data. We may share your information with:

  • Service providers who assist in website operations (under strict confidentiality agreements)
  • Legal authorities when required by law

10. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure adequate safeguards are in place.

11. Cookies

We use cookies and similar technologies. For detailed information, please see our Cookie Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email.

13. Dutch Language Version

This Privacy Policy is provided in English. If you require a Dutch language version, please contact us at clients@fraxylonchul.world.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: clients@fraxylonchul.world

Address: Groeneweg 46, 3531 VG Utrecht, Netherlands

Phone: +31 30 878 5325