Shipping Policy

Last Updated:

1. Shipping Areas

We currently ship to addresses within the Netherlands and select European Union countries. All shipments originate from our facility in Utrecht, Netherlands.

2. Processing Time

Orders are typically processed within 1-2 business days after order confirmation. Processing time may be longer during holidays or peak periods.

3. Delivery Times

Netherlands: 2-3 business days after processing

EU Countries: 5-7 business days after processing

Delivery times are estimates and may vary based on location, weather conditions, and carrier performance.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address. Standard shipping rates apply unless otherwise stated.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

6. Delivery Issues

If you experience any issues with delivery, please contact us immediately at clients@fraxylonchul.world. We will work with the carrier to resolve the issue.

7. Undeliverable Packages

If a package cannot be delivered due to an incorrect address or failure to collect, it will be returned to us. Additional shipping charges may apply for reshipment.

8. Contact Us

For questions about shipping, please contact us:

Email: clients@fraxylonchul.world

Address: Groeneweg 46, 3531 VG Utrecht, Netherlands

Phone: +31 30 878 5325